Return Eligibility
We accept returns within [14 days] of delivery if:
- Item is unused
- Item is in original condition
- Item is in original packaging
Non-Returnable Items
- Used items
- Final sale items
- Gift cards
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method within [5–10 business days]
Return Shipping
- Customer is responsible for return shipping costs (unless defective item)
Damaged or Wrong Item
If you receive a defective or incorrect item:
Contact us within 48 hours at: support@lencelot.com
We will offer:
- Replacement
OR - Full refund
